Unity4
A lot of customer service customers complain that they are not being taken seriously by the agents they are speaking with. They often say that they feel like they are talking to machines and not humans. This problem arises from the fact that customer service employees follow a script and also that their work is so routinary that they have already developed a certain manner of delivering their lines.
What the clients are feeling are just normal but industry specialists actually say that they should not feel this way. Note that when customer service workers do the agent scripting, one of the most well-known contact centre solutions nowadays, they read the script word-per-word. They are not omitting some parts. In addition, some queries need a step by step solution and for agents to efficiently help their callers, they have to give them the exact answer appearing on their screens.
What the clients are feeling are just normal but industry specialists actually say that they should not feel this way. Note that when customer service workers do the agent scripting, one of the most well-known contact centre solutions nowadays, they read the script word-per-word. They are not omitting some parts. In addition, some queries need a step by step solution and for agents to efficiently help their callers, they have to give them the exact answer appearing on their screens.
