One of the best ways to increase customer awareness for your products and services is through the use of social media. The incredible increases of users in these kinds of websites have been a great opportunity for most businesses. Additionally, it has become an inspiration in creating excellent tools that can further increase their marketing strategies.

With this, Social Suite 1.3, a feature that allows customers to share your pages, orders, reviews, “like” your categories and products and more importantly, post comments in your product pages that can serve as market analysis tool for you. Lastly, the greatest feature of this product is the “reward for like”. For every tweet or click on the like button, that customer will receive discount codes for your products or services – a great way to attract more and more customers and increase sales. Visit www.templates-master.com for more information.

A lot of customer service customers complain that they are not being taken seriously by the agents they are speaking with. They often say that they feel like they are talking to machines and not humans. This problem arises from the fact that customer service employees follow a script and also that their work is so routinary that they have already developed a certain manner of delivering their lines.

What the clients are feeling are just normal but industry specialists actually say that they should not feel this way. Note that when customer service workers do the agent scripting, one of the most well-known contact centre solutions nowadays, they read the script word-per-word. They are not omitting some parts. In addition, some queries need a step by step solution and for agents to efficiently help their callers, they have to give them the exact answer appearing on their screens.

When talking about contact centre outsourcing, the most important idea is that huge international enterprises have known that they get to give immediate quality service to their clients, obtain excellent profits and gain competitive advantage at low cost with this business strategy.

However, this is not a perfect strategy since there are still few disadvantages to contact centre outsourcing. One of these includes the stereotypical attitude that some clients tend to have about outsourced contact centres; they don’t know that support people are extensively trained to give a solution to any issues clients might have. For more info, click here.